Your privacy, and the security of your data, matter deeply to us. This Privacy Policy is intended to offer a clear and considered understanding of the types of information that may be collected, used, or shared by WILD SMITH when you visit, engage with, or make purchases through our world.

Should you have any further questions, or wish to understand more about our Privacy Policy and the way we handle user data and personal information, we warmly invite you to get in touch. If at any time you would like to withdraw your consent to the continued collection, use, or sharing of your personal information, we will respect your decision without hesitation.

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WILD SMITH is operated by NeoCadrans Sàrl, based in 1880 Bex (referred to as “NeoCadrans” or “we”). As a customer of this service, you may be described throughout this agreement as a “User,” “Visitor,” or simply “you.”   The website, together with any services we offer, will be referred to as the “Website” or the “Service.” External services or integrations of this nature will be described as “Third-Party Providers” or “External Services.”

In keeping with standard practices surrounding the use of log files, these records are automatically generated when you visit the Website. They may include information relating to your web browser, details of cookies stored on your device, your IP address, Internet Service Provider, time zone, and time stamps, as well as referring and exit pages and the number of clicks. Such information is gathered to better understand patterns, to administer and maintain the Website, to observe how users move through it, and to collect broader demographic insights. It is not linked to any information that would allow an individual to be personally identified. In addition, as you browse the Website, we may collect information about the specific pages or subpages you choose to visit.

We may also collect personal information relating to you, such as your name, the name of your organization or company, your address, email address, or other personal details, should you choose to provide them—whether through registration, making a purchase, contacting us, or by other means. We only request such information when it is genuinely necessary to provide you with a service you have sought (for instance, when placing an order through the Website). It is collected through fair and lawful means, with your knowledge and consent. We are equally mindful to explain why this information is gathered and how it will be used.

We do not share, sell, trade, or rent any personally identifiable information to third parties, except where required by law, in the event of a breach of our Terms of Use, or to help facilitate the services we provide. For example, the online store module may necessitate the transmission of your information to third-party services such as payment solutions. We may also make use of analytics services, including Google Analytics, Facebook Pixel, and others. Each of these services maintains its own privacy policy, which can be reviewed directly on their respective websites.

To provide certain features, we may engage other third-party services, such as payment and accounting providers, support or communication providers, and various other services. We reserve the right not to track the way you interact with these services.

We may collect and use non-personal information to help improve the Service, to tailor your experience, and to analyze how the Service is used. This Privacy Policy does not limit our use or disclosure of non-personal information. We reserve the right, at our sole discretion, to collect, use, and share such non-personal information with our partners, advertisers, and other third parties.

WILD SMITH makes use of “cookies,” small data files placed on your device only if your browser settings allow, which may contain information such as a unique identifier, previously visited subpages on this Website, and/or other details. The types of cookies we may use include session cookies, security cookies, and preference cookies. You may choose to decline the use of cookies upon your first visit, and you can disable or delete cookies at any time through your browser settings.

The General Data Protection Regulation (GDPR) is a European legal framework concerning the protection of personal data and privacy for all individuals within the European Union and the European Economic Area.

If you are a resident of Europe, we are the data controllers of your information, and you have the right to know how your personal data is processed, what we have collected about you, and to request that such data be corrected, updated, or deleted. Please also note that your information may be transferred outside of Europe, including to Canada and the United States. Should you have any questions regarding your rights under the GDPR, please do not hesitate to contact us. For further information or to lodge a complaint, you may reach out to your local data protection authority.

We retain the information we collect for as long as necessary to provide you with the requested service, or until you request that we delete it. The data we store is protected using commercially reasonable measures to prevent loss, theft, or unauthorized access, disclosure, copying, use, or alteration. Any customer passwords that we may store are kept in a hashed form, ensuring that the original password cannot be recovered.

We may communicate with you via email or telephone in response to your inquiries, or to provide announcements related to our services, based on the personal information you provide. We may also use your personal information to send updates and other promotional communications if we have obtained your consent. Should you no longer wish to receive these updates by email, you may opt out at any time by following the instructions included in each communication—typically through an “unsubscribe” link.

Our Website may contain links to and from third-party websites or services that are not operated by us. Should you follow a link to any of these sites, please note that they have their own privacy policies, and we accept no responsibility for their policies or practices. We encourage you to review the privacy policy of each website you visit before submitting any personal information to it.

Our Website may display advertisements served by our advertising partners, who may have their own privacy policies and may place cookies or web beacons. These cookies help the advertising server recognize your device each time an advertisement is served to you or other users of your device. This Privacy Policy covers only the use of WILD SMITH and does not extend to the practices of third-party advertisers or partners.

This Website does not alter its data collection or usage practices when your browser sends a “Do Not Track” signal.

In the event that www.wild-smith.ch, or substantially all of our assets, were acquired, or in the case that the Company were to declare bankruptcy or cease operations, your personal information would be among the assets transferred or acquired by a third party, who may continue to process your personal information. You acknowledge and consent that such transfers may occur, are permitted under this Privacy Policy, and that any acquirer of our assets may continue to use your personal information as described herein.

We reserve the right to update or modify this Privacy Policy at any time, without prior notice. Any such changes will be posted on this page. We therefore encourage you to review this document whenever you provide us with personal information. This Policy came into effect on 14 December 2022. If you continue to use the Website seven (7) days after any modifications or revisions to this Privacy Policy, it will be deemed that you accept the terms of the revised Policy. We recommend reviewing this Privacy Policy regularly if you have any concerns about how your information is used.

By using our Website, you hereby consent to our Privacy Policy and agree to its terms.

For any additional information, or if you wish to exercise your rights regarding your personal data, you may contact us directly at the following address: info@wild-smith.ch